Política de reembolso

We at SATTRANS USA are proud to offer products and services which we have trust in. However, the life is full of surprises, so please read carefully our rules for warranty and returns.

Warranty: Most of accessories and equipment manufactured by Sattrans USA (vehicle and office docking stations) are covered by two-year worldwide warranty on all parts and labor. Other products (except for batteries) usually have one-year warranty. All rechargeable batteries have a 90-day warranty.

Returns: Should you discover any problem with a product manufactured or sold by Sattrans USA, we suggest you contact the point of sale or our office before sending any the product back - we may be able to solve your problem.

Should your product arrive DOA (dead-on-arrival), you may return the item within 15 days for a full refund (less the shipping costs and any additional costs incurred by you when receiving or returning the product). The refund will be issued after we receive and inspect the merchandise.

If your product is found faulty within the warranty period, we, at our discretion, will grant you a refund (less the shipping costs and any additional costs incurred by you when receiving or returning the shipment) or replace the faulty product.

Before returning faulty items, make sure you have included: 1) a warranty certificate and a sales receipt, 2) a note with description of the fault, 3) your full name and contact details. Failure to supply this information may delay your replacement or warranty service.

Products found to be tampered with shall not be accepted, refunded or replaced. Such products can however be repaired and returned at customer's expense.

Cancellations: If you just don't like your purchase and want to return it, we may accept it in the original condition within 15 days after purchase, but a 15% restocking fee and all shipping costs will be debited from your refund. You must contact us to obtain a return approval before sending any items back. The refund can be issued after we receive and inspect the merchandise.

NON-RETURNABLE and NON-REFUNDABLE items are: 1) SIM-cards removed from the plastic casing OR activated, 2) airtime vouchers deposited to a prepaid account.